Effect of Stress level and Burnout on Quality of Care and Patients Satisfaction Among Critical Care Nurses.

Document Type : Original Article

Authors

1 Eradah Complex for Mental Health, Psychiatric Nursing Department, Riyadh, Saudi Arabia.

2 Shendi University, Faculty of Medicine, Shendi, Sudan.

3 International University of Africa, Department of Community Health Nursing, Khartoum, Sudan.

4 KSA Salam street

5 Karary University, High Nursing & Health Technology College, Omdurman, Sudan.

Abstract

Abstract
Introduction: Nurses are exposed to various stressors from physical, psychological, and social working environments; nursing has been considered as a risk profession for burnout due to this stressor. This study was performed to explore the effect of nurses’ burnout and stress levels on the quality of nursing care and patient satisfaction.
Methods & Materials: The study was a descriptive cross-sectional hospital based. A total of 117 nurses and 94 patients from critical care units in three governmental public hospitals in Wad Medani city, Sudan, were enrolled.
Results: The level of nurses' stress was low among 97.4 % of respondents and moderate among 2.6 %. Regarding the relationship between nursing stress level and job burnout; the study found a significant effect of stress on emotional exhaustion was moderate, mean (SD) 23.34 (10.6) and low personal accomplishment 37.27 (9.4). Stress has a positive statistical effect on emotional exhaustion and depersonalization; while depersonalization and death / dying stressors have negative statistical effects on the quality of care that perceived by nurses. The overall regression of the negative effect of depersonalization and death / dying stressors on the quality of care that perceived by nurses was F=5.690, p < 0.001 (R2=0.13).
Conclusion: All nurses in critical care units were experiencing stress and burnout at the workplace, the study found a significant effect of work stress and burnout on quality of care. While no effect on the quality perceived by patients and their satisfaction level.
Keywords: stress level, burnout, critical care, care quality, patient satisfaction, nurses.

Keywords

International Egyptian Journal of Nursing Sciences and Research

Articles in Press, Accepted Manuscript
Available Online from 02 January 2022

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